EXPLORE OUR FREQUENTLY ASKED QUESTIONS

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WHAT IS AN ERA?

I thought you'd never ask!

Some brands have different drops, releases, edits, seasons, capsules, etc.

In the world of HER ERA, we release in ERAS.

With this, we can provide you versatility throughout the revolving culture of fashion and trends. 

WHEN WILL YOU RESTOCK?

The best part about dropping in ERAs is that we offer customers an elite level of exclusivity.

Therefore, no ERA will restock. Once they're gone, they're gone forever!

You'll truly have a "one of one" — one unique piece from a one time drop

WHEN WILL I RECEIVE MY TRACKING?

To learn more about our domestic + international shipping policies, click here.

WHAT IS YOUR RETURN POLICY?

Unless we are at fault as a company — all sales are final.

In the event that you have an issue with your product, please reach out to us immediately via email at contact@eraofher.com

Please inspect your items thoroughly upon delivery, as we cannot review any claims regarding damaged or defective products after 4 days post-delivery.

CAN I CANCEL/MODIFY MY ORDER?

Due to our automated systems, we cannot guarantee any modifications after orders are placed.

Please ensure all information is accurate, including but not limited to, size, shipping/billing addresses, apartment numbers if applicable, etc.

If you realize you made an error during the checkout process, please reach out to our team immediately and we will try our best to assist you. 

MY ORDER IS BEING RETURNED TO SENDER! WHAT DO I DO?

In some cases, an order may be returned to sender due to an incorrect or incomplete address.

Please be sure to include your apartment number if you have one.

While we try our best to monitor packages in transit daily to catch these issues, it is not always possible to catch such errors.

In the event that this happens, please contact us and the carrier immediately and we can help you either intercept your package.

Customers are responsible for package interception costs that are a result of incorrect or incomplete address submissions

I FORGOT TO APPLY MY DISCOUNT CODE! CAN I STILL APPLY IT TO MY ORDER?

Due to our automated systems, payments are captured immediately, resulting in us being unable to modify order totals.

Please save your code towards your next order, as we hope this will not be your last one :)

MY ORDER SAYS DELIVERED, BUT I DID NOT RECIEVE IT.

Once shipped, HER ERA is not responsible for any packages that are lost, damaged, or stolen.

In the event that you did not receive your package, please submit a claim with the shipping courier.

Due to the nature of our drops, we cannot support reshipment orders and require that a new order is placed with the returned funds once the claim is paid out, if the item is still in stock.

If you need help filing a claim, please email us at contact@eraofher.con

STILL NEED HELP? CONTACT US